Effective Date: September 2026

These Customer Terms and Conditions (“Terms”) govern your access to and use of the AYCEE Builder website, online marketplace, procurement services, professional services and related services provided by AYCEE Builder (“AYCEE”, “we”, “us” or “our”).

By accessing our website, creating an account, browsing products, requesting a quotation, placing an order, making a payment, booking a service or otherwise using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the website or our services.

1. About AYCEE Builder

AYCEE Builder is a construction and finishing materials marketplace and procurement platform providing customers with access to construction and finishing materials, procurement and sourcing solutions, professional services and related construction solutions.

Our services may include:

• Construction and finishing materials
• Local and international product sourcing
• Procurement and project procurement support
• Bespoke and customised products
• Delivery and logistics coordination
• Construction and finishing professionals
• Design and construction-related services
• Other construction solutions made available through the platform

AYCEE may work with independent Vendors, manufacturers, suppliers, distributors, professionals, artisans and logistics providers to fulfil customer orders and service requests.

2. Acceptance of These Terms

2.1 By using the AYCEE website or placing an order, you confirm that you have read and accepted these Terms.

2.2 These Terms apply to all customers using AYCEE’s marketplace, procurement services, professional services and other applicable services.

2.3 Additional terms may apply to specific products, services, custom orders, imported products, procurement engagements or professional services. Where such terms are provided before confirmation of the relevant transaction, they form part of the applicable agreement.

3. Eligibility and Customer Information

3.1 Customers must provide accurate and complete information when placing orders, creating accounts, requesting services or providing delivery details.

3.2 Customers are responsible for ensuring that their contact, billing and delivery information is accurate.

3.3 AYCEE may contact a customer to verify information relating to an order or service request where reasonably necessary.

3.4 AYCEE may decline, suspend or cancel an order where information provided by a customer is materially inaccurate, fraudulent or insufficient to complete the transaction.

4. Products and Services

4.1 AYCEE provides access to construction and finishing materials and related services through its website and marketplace.

4.2 Products may be supplied directly by AYCEE or by independent Vendors listed on the marketplace.

4.3 Product listings may include information such as:

• Product name
• Description
• Images
• Brand
• Specifications
• Price
• Availability
• Variations
• Delivery information

4.4 AYCEE and its Vendors make reasonable efforts to ensure that product information displayed on the website is accurate. However, customers should consider the information provided in the final quotation, order confirmation or other transaction document where applicable.

4.5 Product images may be for illustrative purposes and may vary slightly from the physical product due to photography, screen settings, manufacturing variations or other factors.

4.6 Product availability may change without notice. A product appearing on the website does not necessarily guarantee that it will remain available until an order is confirmed.

5. Marketplace Vendors

5.1 Some products available through AYCEE may be supplied by independent Vendors.

5.2 AYCEE reviews and approves Vendors before they are permitted to participate in the marketplace.

5.3 Vendors remain responsible for the products they list and supply, including applicable product quality, specifications, authenticity, availability and fulfilment obligations.

5.4 AYCEE may assist with customer complaints, returns, refunds and other transaction issues involving marketplace Vendors in accordance with these Terms and the applicable transaction circumstances.

6. Product Pricing

6.1 Product prices displayed on the website are subject to change.

6.2 The applicable price is generally the price displayed at the time the customer places the order, subject to genuine pricing errors, availability or other circumstances communicated by AYCEE.

6.3 Where a material pricing error is identified before fulfilment, AYCEE may contact the customer to confirm whether the customer wishes to proceed at the correct price.

6.4 Where the customer does not wish to proceed at the corrected price, the order may be cancelled and any applicable payment refunded in accordance with the circumstances.

7. Orders

7.1 A customer may place an order by selecting a product, providing the required information and completing the applicable checkout process.

7.2 An order is subject to confirmation by AYCEE.

7.3 AYCEE may contact the customer where clarification, verification, stock confirmation, pricing confirmation, delivery information or other information is required before an order can be fulfilled.

7.4 An order may be declined or cancelled where:

• The product is unavailable;
• There is a material pricing or listing error;
• The customer provides materially inaccurate information;
• The transaction appears fraudulent or unauthorised;
• The Vendor cannot fulfil the order;
• Delivery cannot reasonably be arranged;
• The product requires additional confirmation or sourcing; or
• Another legitimate circumstance prevents fulfilment.

7.5 Where an order is cancelled by AYCEE before fulfilment and the customer has already paid, the customer shall be eligible for a refund of the applicable amount paid, subject to any applicable non-refundable costs that were expressly communicated before confirmation.

8. Payment

8.1 Customers shall make payment through the payment channels made available by AYCEE, including Paystack or other approved payment methods.

8.2 Payment must be successfully received before AYCEE confirms the applicable order unless otherwise agreed in writing.

8.3 AYCEE bears applicable payment and transaction processing fees associated with customer payments made through the marketplace.

8.4 Customers shall not make payment to an individual Vendor, staff member, artisan or other third party unless AYCEE expressly authorises the alternative payment arrangement.

8.5 Customers should retain evidence of payment and order confirmation for their records.

9. Delivery and Logistics

9.1 Delivery may be handled by AYCEE, the Vendor or an appointed logistics provider depending on the arrangement for the particular order.

9.2 AYCEE provides flexible delivery arrangements and may facilitate deliveries within or outside Lagos, subject to product availability, logistics availability and the applicable delivery arrangement.

9.3 Delivery charges are based on the applicable logistics cost for the order.

9.4 Depending on the delivery arrangement, applicable logistics pricing may be based on services such as Uber or an agreed delivery cap according to vehicle type, including:

• Motorcycle
• Saloon car
• SUV
• Truck/Hilux
• Long vehicle

9.5 The applicable delivery charge shall be communicated to the customer during the order process where required.

9.6 Customers are responsible for providing accurate delivery information and ensuring that the delivery location is reasonably accessible to the selected delivery vehicle.

9.7 Customers should inspect products upon delivery where reasonably possible.

9.8 Where delivery is delayed due to circumstances outside the reasonable control of AYCEE, the Vendor or logistics provider, AYCEE shall communicate the relevant information where reasonably possible.

10. Customer Support Process

10.1 Contacting Customer Support

Customers may contact AYCEE Customer Support regarding:

• Order status or order-related enquiries;
• Payment issues;
• Delivery issues or delays;
• Missing or incorrect products;
• Damaged or defective products;
• Return or refund requests;
• Product or Vendor complaints;
• Procurement and sourcing requests;
• Professional service requests;
• Technical issues with the website; and
• Other issues relating to AYCEE services.

10.2 Customers should contact AYCEE through the official customer support channels provided on the website or through the official contact details published by AYCEE.

10.3 Customers should provide sufficient information to enable AYCEE to identify and investigate the matter. This may include:

• Customer name;
• Order number or reference;
• Product name;
• Date of purchase;
• Description of the issue;
• Delivery details where relevant;
• Photographs or videos where relevant;
• Proof of payment where applicable; and
• Any other information reasonably required to resolve the matter.

10.4 Order and Delivery Enquiries

For order or delivery enquiries, AYCEE may review the order status and coordinate with the relevant Vendor, logistics provider or other party involved in fulfilment.

10.5 Product Complaints

Where a customer reports a defective, damaged, incorrect or non-conforming product, AYCEE may request evidence and contact the relevant Vendor or supplying party to investigate and resolve the issue.

10.6 Returns and Refunds

Where a customer wishes to return a product or request a refund, the customer should contact AYCEE rather than independently returning the product to a Vendor unless AYCEE provides specific return instructions.

10.7 AYCEE may provide the customer with instructions regarding collection, return location, packaging, inspection or other requirements applicable to the return.

10.8 Procurement and Sourcing Requests

Customers requiring products that are not available through standard marketplace checkout may contact AYCEE Customer Support or the procurement team.

The customer may be directed to provide product specifications, quantity, brand, delivery location, required date and other relevant requirements before a quotation is prepared.

10.9 Professional Service Requests

Customers seeking artisans, tradesmen or construction professionals should submit their requests through AYCEE.

AYCEE may review the request, identify an appropriate verified professional and facilitate the booking or connection process.

10.10 Escalation

Where a customer support issue cannot be resolved at the initial stage, AYCEE may escalate the matter internally for further review and resolution.

10.11 AYCEE may communicate with the customer by phone, email, WhatsApp or another official communication channel where necessary to resolve the matter.

10.12 Customers should not provide payment details, passwords or other sensitive information to individuals claiming to represent AYCEE through unofficial channels.

11. Customer Inspection

11.1 Customers are encouraged to inspect delivered products as soon as reasonably possible.

11.2 Customers should report any visible damage, incorrect product, incorrect quantity or other apparent issue within the applicable return and complaint period.

11.3 Customers may be required to provide photographs, videos, delivery evidence, order information or other reasonable evidence to assist AYCEE in investigating a complaint.

12. Returns, Refunds and Complaints

12.1 Return and Refund Request Period

Customers have fourteen (14) days after delivery to report a product issue and request a return, refund or applicable resolution, subject to these Terms.

12.2 Issues That May Qualify for Return, Refund or Corrective Action

A customer may raise a complaint where the product:

1. Is defective or faulty.
2. Is damaged when delivered.
3. Is materially different from the product ordered.
4. Does not match the stated specifications.
5. Is the wrong brand, model, size, grade, type or variation ordered.
6. Is supplied in an incorrect quantity.
7. Is materially damaged due to Vendor packaging, handling or transportation where applicable.
8. Was supplied through an unauthorised substitution.
9. Contains a material misrepresentation regarding its description, quality, specification or condition.
10. Cannot reasonably be used for the purpose for which it was purchased due to a product-related defect or non-conformity.
11. Cannot be fulfilled within the agreed timeframe where no acceptable alternative has been agreed.
12. Has another material fulfilment issue attributable to the order or supplying party.

12.3 Complaint Resolution

Where a valid complaint is raised, AYCEE may first seek to have the relevant Vendor or supplying party rectify the issue.

Depending on the circumstances, resolution may include:

• Replacement of the affected product;
• Repair;
• Correction of quantity;
• Supply of the correct specification;
• Completion of an outstanding order;
• Another appropriate corrective action; or
• Another resolution agreed with the customer.

12.4 Faulty Replacement

Where a product is faulty and the Vendor replaces it, but the replacement is also faulty or does not resolve the original issue, the customer may be entitled to:

• A refund; or
• An alternative resolution agreed by AYCEE and the customer.

12.5 Failure to Resolve a Complaint

Where a valid complaint cannot reasonably be resolved by the Vendor or supplying party, AYCEE may provide an alternative resolution where appropriate.

This may include arranging an alternative product, replacement or other reasonable solution.

12.6 Refund Assessment

A refund may be considered where:

• A product remains faulty after an appropriate replacement;
• The correct product or an acceptable replacement cannot be provided;
• A valid complaint cannot reasonably be rectified;
• The product materially differs from what was ordered;
• An order cannot be fulfilled as agreed and no acceptable alternative is available; or
• Another circumstance reasonably justifies a refund.

12.7 Refund Processing

Where a refund is approved, AYCEE shall process the applicable refund through an appropriate payment method.

The timing of the refund may depend on the applicable payment channel, financial institution and processing requirements.

12.8 Conditions for Returns

Where a return is approved, AYCEE may provide instructions regarding:

• Return location;
• Packaging;
• Collection;
• Delivery;
• Inspection;
• Condition of the product; and
• Any other requirement necessary to process the return.

12.9 Products That May Not Qualify for Return or Refund

Due to their nature, the following products may be subject to specific return, cancellation or refund conditions:

• Custom-made products;
• Bespoke products;
• Imported products specifically sourced for a customer;
• Manufactured-to-order products;
• Cut-to-size products;
• Special-order products; and
• Products specifically altered or customised according to customer requirements.

Applicable conditions shall be communicated before confirmation of the relevant order where reasonably possible.

13. Order Cancellation

13.1 Customers may request cancellation of an order before fulfilment by contacting AYCEE as soon as possible.

13.2 Cancellation requests are subject to the stage of the order and the nature of the product.

13.3 Where a product has already been specifically sourced, imported, manufactured, customised, cut or otherwise committed for the customer, cancellation may be subject to applicable costs or may not be available.

13.4 Any applicable cancellation conditions for custom, bespoke, imported or special-order products shall be communicated to the customer before confirmation where reasonably possible.

14. Custom, Bespoke, Imported and Special Procurement

14.1 Customers may request products that are not listed as standard marketplace products.

14.2 AYCEE may provide procurement and sourcing services for such requests.

14.3 The customer may be required to provide information including:

• Product description;
• Brand;
• Model;
• Specification;
• Quantity;
• Grade;
• Size;
• Colour or finish;
• Delivery location;
• Required delivery date; and
• Other project requirements.

14.4 AYCEE may provide a quotation based on the customer’s requirements.

14.5 Procurement quotations may be subject to validity periods, availability, exchange rate changes, importation costs, logistics costs, taxes, supplier pricing and other applicable factors.

14.6 Customers shall review and approve the applicable quotation and terms before procurement or sourcing is commenced where required.

14.7 For custom, bespoke, imported or special-order products, the applicable lead time, payment requirements, specifications, delivery arrangements and cancellation or return conditions shall be communicated before confirmation where reasonably possible.

15. Procurement and Sourcing Services

15.1 AYCEE may provide procurement and sourcing services separate from the standard online marketplace checkout process.

15.2 Such services may include:

• Local sourcing;
• International sourcing;
• Supplier identification;
• Supplier coordination;
• BOQ-based sourcing;
• Procurement planning;
• Product comparison;
• Logistics coordination;
• Custom product sourcing; and
• Project procurement support.

15.3 Procurement requests may be handled directly by AYCEE’s procurement or customer support team.

15.4 A procurement engagement may be subject to separate quotations, payment terms, delivery terms or project-specific agreements.

16. Professional Services and Tradesmen

16.1 AYCEE may provide access to verified construction professionals, artisans and other service providers.

16.2 Customers requiring professional services should submit their request through AYCEE.

16.3 AYCEE may facilitate the connection, appointment or booking between the customer and the relevant professional.

16.4 Professionals may include:

• Tilers;
• Plumbers;
• Electricians;
• Bricklayers;
• Plasterers; and
• Other approved construction and finishing professionals.

16.5 AYCEE may verify professionals before listing them and may collect customer reviews and ratings following completed services.

16.6 Customer reviews and ratings may contribute to the professional’s overall rating and may influence continued participation on the platform.

16.7 The listing of a professional does not constitute a guarantee by AYCEE of the professional’s performance, competence or conduct.

16.8 Customers are expected to provide accurate information about the service required, project location and relevant project conditions.

17. Customer Responsibilities

Customers shall:

17.1 Provide accurate information when placing orders or requesting services.

17.2 Provide accurate delivery information.

17.3 Review product descriptions, specifications, quantities and other relevant information before ordering.

17.4 Confirm that the selected product is suitable for the customer’s intended use where such suitability depends on project-specific requirements.

17.5 Provide access to the delivery location or project location where required.

17.6 Inspect products and report applicable issues within the stated complaint period.

17.7 Provide reasonable evidence where required to investigate a complaint.

17.8 Treat AYCEE staff, Vendors, professionals and logistics personnel respectfully.

17.9 Not use the AYCEE platform for fraudulent, unlawful or abusive activities.

18. Customer Accounts and Platform Use

18.1 Where the website permits customer accounts, customers are responsible for maintaining the confidentiality of their account information.

18.2 Customers should notify AYCEE where they reasonably believe their account has been accessed without authorisation.

18.3 Customers shall not:

• Attempt to interfere with the operation of the website;
• Use the platform for fraudulent purposes;
• Introduce malicious software;
• Attempt unauthorised access to the website or another user’s account;
• Misuse customer, Vendor or professional information; or
• Engage in unlawful activity through the platform.

19. Customer Data and Privacy

Customer information and personal data are handled in accordance with AYCEE’s Privacy Policy. Customers should review the Privacy Policy for information about how AYCEE collects, uses, stores, protects and shares personal data.

20. Intellectual Property

20.1 Unless otherwise stated, content available on the AYCEE website, including its branding, logos, text, graphics, images, designs and other materials, belongs to AYCEE or its respective licensors.

20.2 Customers may use website content for personal or legitimate transaction-related purposes but may not reproduce, distribute, modify, sell or commercially exploit AYCEE content without appropriate permission.

21. Third-Party Products and Services

21.1 Products and services provided by independent Vendors, professionals or logistics providers remain subject to the responsibilities applicable to those parties.

21.2 AYCEE may facilitate transactions and assist with complaints, but the specific responsibilities of a Vendor or professional may vary depending on the nature of the transaction.

21.3 Where a separate agreement or quotation applies to a particular service or procurement engagement, that agreement may govern the applicable transaction alongside these Terms.

22. Warranties and Product Information

22.1 Where a manufacturer or Vendor provides a specific product warranty, the applicable warranty terms may apply to the product.

22.2 Customers should review applicable warranty information before purchasing where available.

22.3 AYCEE does not provide a warranty beyond what is expressly stated or required under applicable law.

23. Limitation of Liability

23.1 AYCEE shall take reasonable steps to provide reliable marketplace, procurement and related services.

23.2 However, AYCEE shall not be responsible for circumstances beyond its reasonable control, including delays or failures caused by third-party Vendors, manufacturers, logistics providers, payment providers, government restrictions, importation issues, natural events, infrastructure failures or other circumstances outside AYCEE’s reasonable control.

23.3 Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

24. Force Majeure

AYCEE shall not be liable for delays or inability to perform its obligations where caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters;
• Fire;
• Flood;
• Epidemics or public health emergencies;
• Government action;
• Import restrictions;
• Industrial disputes;
• Transportation disruption;
• Power or telecommunications failures;
• Security incidents; or
• Other events outside AYCEE’s reasonable control.

25. Complaints and Dispute Resolution

25.1 Customers should first contact AYCEE through the Customer Support process set out in Section 10 regarding any complaint relating to an order, Vendor, delivery, product or service.

25.2 AYCEE shall review complaints and may request information from the customer, Vendor, professional or other relevant party.

25.3 The parties shall make reasonable efforts to resolve disputes through communication and good-faith discussion.

25.4 Where a dispute cannot be resolved through the applicable complaint process, the parties may pursue any remedies available under applicable Nigerian law.

26. Changes to These Terms

26.1 AYCEE may update these Terms from time to time to reflect changes in its services, marketplace operations, legal requirements or business practices.

26.2 Updated Terms shall be published through the website where appropriate.

26.3 Customers should review the Terms periodically when using the website.

26.4 Continued use of the website or services after updated Terms become effective may constitute acceptance of the updated Terms, subject to applicable law.

27. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

28. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

29. Entire Agreement

These Terms, together with any applicable quotation, order confirmation, procurement agreement, service terms, Privacy Policy or other expressly applicable terms, constitute the applicable agreement between AYCEE and the customer concerning the relevant use of the website or service.

30. Contact

For customer support, complaints, returns, refunds, procurement requests, professional service requests or other enquiries, customers may contact:

AYCEE Builder
Email: support@ayceebuilder.com
Phone: +234 703 952 0579
Website: www.ayceebuilder.com