Effective Date: 28 September 2026
Last Updated: 28 September 2026

AYCEE Builder (“AYCEE”, “we”, “us”, or “our”) respects the privacy of individuals who visit, use, or interact with our website, online marketplace, products, services, and related platforms.

This Privacy Policy explains how AYCEE collects, uses, stores, discloses, and protects personal information when customers, vendors, professionals, partners, or other users interact with AYCEE.

1. Who We Are

AYCEE Builder is a construction and finishing materials marketplace and procurement solutions company providing access to construction and finishing materials, procurement and sourcing services, professional services, and related construction solutions.

Registered Business Name: AYCEE Builder
RC Number: 1843262
Registered Business Address: Road G, Off Gobarau, Ungwar Rimi GRA, Kaduna, Nigeria
Website: www.ayceebuilder.com
Email: info@ayceebuilder.com
Phone: +234 703 952 0579

2. Our Commitment to Data Protection

AYCEE is committed to handling personal information responsibly and taking reasonable measures to protect information entrusted to us.

We will seek to collect and use personal information only for legitimate business, contractual, operational, customer service, legal, security, or other purposes permitted by applicable data protection laws.

AYCEE’s processing of personal data will be carried out in accordance with applicable Nigerian data protection requirements, including the Nigeria Data Protection Act 2023, where applicable.

3. Information We Collect

Depending on how you interact with AYCEE, we collect the following categories of information.

3.1 Account Registration

• Customer accounts: your email address. A username and password are generated for you, and you can change your password at any time.
• Vendor accounts: first and last name, email address, phone number, shop name, shop web address, and business address (street, city, state, postcode and country).
• Vendor verification: where requested by AYCEE, CAC registration details, the name and designation of an authorised contact person, product categories, a product catalogue or list, bank account details for payouts, valid identification, and relevant certifications or licences.

3.2 Orders and Checkout

When you place an order we collect your billing name, address, city, state, postcode, country, phone number and email address; your delivery name, address and phone number where different; and any order notes you provide. We also keep the products ordered, quantities, prices, order number, order status, the Vendor associated with the order, and any return, refund, complaint or dispute information.

3.3 Payment Information

Customers pay through Paystack. Card and bank details are entered on Paystack’s secure payment page and are processed by Paystack. AYCEE’s website does not receive or store your full card details. We store the Paystack transaction reference, the amount paid and the payment status with your order so that we can confirm and reconcile payments.

3.4 Quotation, Procurement and Project Requests

When you request a quotation or procurement support we collect your name, company (optional), email address, phone number, preferred contact method, request type, project type, state, city or area, a description of your project, the materials and quantities required, the date needed, your budget (optional), special requirements, and any files you upload such as drawings, bills of quantities (BOQ), specifications or photographs.

3.5 Tradesman Bookings

When you request a tradesman we collect the type of work, preferred start date, state, city or area, a description of the job, and your name, phone number and email address.

3.6 Tradesman and Professional Applications

When a tradesman or professional applies to join AYCEE we collect their full name, business name (optional), phone number, WhatsApp number (optional), email address, years of experience, state and city, trades, the states they can work in, a description of their work, a profile photo (optional), a valid means of identification, and any certificates, licences or photographs of past work they choose to upload.

Identification documents and certificates are never shown publicly. Once a professional is verified, their name, business name, trades, service areas, experience, profile photo, availability, rating and number of completed jobs are shown on their public profile. Their phone number and email address are not shown publicly.

3.7 Reviews and Ratings

Customers may review products they have purchased, and may review a tradesman after a job booked through AYCEE has been completed. We collect the star rating, the review text and the name you choose to display. Your email address is not shown publicly.

3.8 Customer Support

When you contact AYCEE, we may collect your name, phone number, email address, order number, product information, your complaint or enquiry, photographs or videos, proof of payment, delivery information, and other information reasonably required to resolve the issue.

3.9 Technical and Website Information

When you submit a form on our website we record your IP address to help protect the website against spam and abuse. Our web server also keeps standard access logs, which include IP addresses, browser type and pages requested, for security and troubleshooting.

We do not currently use analytics tools, advertising pixels or tracking technologies such as Google Analytics or the Meta Pixel. If this changes, we will update this Privacy Policy before those tools are introduced.

4. How We Collect Information

AYCEE collects personal information when you:

• Create an account
• Place an order or make a payment
• Submit a quotation or procurement request
• Request a tradesman or other professional service
• Apply to become a vendor or a verified tradesman
• Submit a review or rating
• Contact customer support
• Communicate with AYCEE through approved channels such as phone, email or WhatsApp

We also receive payment confirmation information from Paystack when you pay for an order.

5. How AYCEE Uses Personal Information

5.1 Order Fulfilment

To process and confirm orders, coordinate Vendors, arrange delivery, provide order updates, process returns, refunds and complaints, and maintain transaction records.

5.2 Payment Processing

To confirm payments, reconcile transactions, process Vendor payouts, detect suspicious transactions and resolve payment disputes.

5.3 Procurement and Sourcing

To understand project requirements, source requested materials, prepare quotations, coordinate suppliers, arrange logistics and communicate with customers regarding their projects.

5.4 Professional Services

To facilitate professional service requests, arrange appointments or bookings, connect customers with verified professionals, maintain service records, and process reviews and ratings.

5.5 Vendor and Professional Verification

To review and verify vendor and professional applications before they are approved, and to pay approved Vendors.

5.6 Customer Support

To respond to enquiries, investigate complaints, resolve order issues, process returns and refunds, escalate unresolved issues and improve customer experience.

5.7 Website Operation and Security

To operate and maintain the website, manage user accounts, detect technical problems, and protect the website from fraud, spam, abuse or unauthorised access.

5.8 Communication

To send order confirmations, account emails (such as password resets), service updates and responses to your requests. AYCEE does not currently send marketing newsletters. If we introduce marketing communications, we will ask for your consent where required and give you a simple way to unsubscribe.

6. Lawful Basis for Processing

Depending on the circumstances, AYCEE processes personal information on the basis of:

• Performance of a contract, or steps taken at your request before entering into a contract (for example processing an order, a quotation request or a booking)
• Consent (for example when you tick the consent box on our request forms)
• Compliance with legal or regulatory obligations (for example keeping accounting records)
• Legitimate interests, where permitted by applicable law (for example verifying vendors and professionals and protecting the website from fraud and spam)
• Protection of the rights, safety, or property of AYCEE, users, or other persons

Where processing is based on consent, you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

7. When We Share Personal Information

AYCEE shares personal information only where reasonably necessary to provide requested services, operate the platform, comply with legal obligations or protect users. We do not sell personal information.

7.1 Marketplace Vendors

To fulfil an order, the Vendor supplying the product receives the information needed to prepare and deliver it, such as your name, phone number and delivery address.

7.2 Delivery and Logistics Providers

Where AYCEE or an appointed logistics provider handles delivery, the relevant delivery details are shared with the provider or driver responsible for the delivery.

7.3 Construction Professionals and Artisans

Where you book a professional service through AYCEE, the assigned professional receives the information needed to carry out the job, such as your name, phone number, job location and job description.

7.4 Service Providers

AYCEE uses the following service providers to run the website:

• Truehost: website hosting and database. Our servers are located in France (European Union).
• Namecheap Private Email: sending and receiving AYCEE email, including order and account emails.
• Paystack: processing customer payments.
• Google Fonts: delivering the fonts used on the website. When a page loads, your browser connects to Google’s servers, which receive your IP address.

7.5 Legal and Regulatory Authorities

AYCEE may disclose information where required or permitted by law, regulation, court order, lawful request, or to protect the rights, safety, or property of AYCEE or other persons.

7.6 Business Transactions

If AYCEE undergoes a merger, acquisition, restructuring, sale of assets, investment, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

8. International Data Transfers

Some of our service providers process or store information outside Nigeria. Our website and database are hosted on servers in France (European Union), and Google Fonts may process your IP address in other countries, including the United States.

Where personal information is transferred internationally, AYCEE will seek to comply with the requirements of the Nigeria Data Protection Act 2023 relating to such transfers.

9. Data Security

AYCEE takes reasonable technical and organisational measures to protect personal information, including:

• Encrypted HTTPS connections across the whole website
• Password hashing for all user accounts
• Role-based access, so staff, Vendors and customers can only see the information their role requires
• Protection against repeated failed login attempts
• Private storage for identification documents, certificates and project files, which can only be downloaded by authorised AYCEE staff
• Regular website backups
• Keeping WordPress, its plugins and themes up to date

No method of transmitting or storing information can be guaranteed to be completely secure. Users should also take reasonable steps to protect their account credentials and devices.

10. Data Retention

AYCEE retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, operational, accounting, legal, regulatory, dispute-resolution, and security requirements.

11. Cookies

AYCEE uses only cookies that are necessary for the website to work:

• Login cookies keep you signed in to your account.
• Cart and session cookies remember the items in your cart and your checkout progress.
• Wishlist cookies remember products you have saved to your wishlist.
• A test cookie checks whether your browser accepts cookies when you visit the login page.

We do not use analytics, advertising or tracking cookies. You can delete or block cookies in your browser settings, but parts of the website, such as the cart and your account, will not work without them.

12. Your Rights

Subject to applicable law, you have the right to:

• Be informed about the processing of your personal information
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in appropriate circumstances
• Object to certain processing
• Request restriction of certain processing
• Request a copy of your information in a portable format where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Nigeria Data Protection Commission

These rights are not absolute and may be subject to applicable legal requirements and exemptions. For example, we may need to keep order and payment records for accounting purposes.

13. How to Exercise Your Rights

To exercise any of these rights, contact AYCEE using the details in section 17. Please include enough information for us to identify you and understand your request. We may ask for additional information to verify your identity before we act on a request.

14. Data Accuracy

You can update your account details at any time from My Account on our website. Please contact AYCEE if you believe any other information we hold about you is inaccurate or incomplete.

15. Reviews and User-Generated Content

Reviews and ratings are publicly visible with the display name you choose. Tradesman reviews can only be left through a one-time link sent after a job booked through AYCEE has been completed. AYCEE moderates reviews and may remove content that violates applicable policies, laws, or platform standards. To change or remove a review you have written, contact AYCEE.

Please avoid including personal information about yourself or other people in a review.

16. Children’s Privacy

AYCEE’s website and services are intended for individuals capable of entering into applicable transactions and agreements. AYCEE does not knowingly collect personal information from children where such collection is not permitted under applicable law. If AYCEE becomes aware that such information has been collected, we will delete it.

17. Contact Us

For privacy questions, requests or concerns, contact:

AYCEE Builder
Email: support@ayceebuilder.com
Phone: +234 703 952 0579
Address: Road G, Off Gobarau, Ungwar Rimi GRA, Kaduna, Nigeria

If you are not satisfied with our response, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC).

18. Third-Party Websites and Services

AYCEE’s website may contain links or integrations involving third-party websites, applications, payment providers, vendors, logistics providers, or other services. AYCEE is not responsible for the privacy practices of third parties that operate independently from AYCEE. Please review their privacy policies before providing information directly to them.

19. Data Breaches

AYCEE maintains procedures for identifying, investigating, managing and responding to personal data breaches. Where required, AYCEE will notify affected individuals and the Nigeria Data Protection Commission in accordance with applicable law.

20. Changes to This Privacy Policy

AYCEE may update this Privacy Policy from time to time to reflect changes in the website, our services, data processing activities, technology, legal requirements or business operations. The latest version will always be published on this page, and the “Last Updated” date above will change when material updates are made.

21. Governing Law

This Privacy Policy shall be interpreted in accordance with the laws of the Federal Republic of Nigeria, including applicable data protection legislation.

22. Relationship with Other AYCEE Policies

This Privacy Policy should be read together with AYCEE’s other applicable policies and terms, including the Customer Terms and Conditions, the Vendor Partnership Agreement and the Returns and Refund Policy.